Improving Quality by Focusing on Human Error  

Human errors are a growing proportion of deviations that occur in the pharmaceutical industry.  This course helps participants identify strategies and techniques that can be used to determine and prevent human errors.

• Define and give examples of human error
• Identify direct and contributing causes to human error
• Given a situation, identify points where human error occurred
• Identify strategies and techniques that can be applied to reduce human error
• Given a specific activity or task that is prone to human error identify specific ways that human error can be reduced.

Presentation, case study, and discussion.