An examination of the four- level model of assessing how well (or poorly!) a training program is meeting its goals. Issues discussed include testing, demonstrations of performance, transfer of learning, and organizational results. The course can be presented in a working-group session that results in developing a process that the firm can use in evaluating learners and its training programs.

• Define assessment and evaluation
• Identify and describe the five levels of assessment and evaluation, when each is used, and data that is obtained
• Identify appropriate tools for conducting each level of assessment and evaluation
• Describe how assessment and evaluation are used in a GMP setting
• Given a training course, identify how to appropriately use assessment and evaluation